Quote:
Originally Posted by BenMcr
Except how would you know. All that you would know is the modem has stopped working.
Virgin would then usually do diagnostics, expect they couldn't, because there wouldn't be any flow to follow, as it's an unauthorised circumstance
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I would know based on what the customer is telling me and account history.
I assume tech support agents get to see what hardware is connected as well, or does that info get hidden from staff making their job harder?