Quote:
Originally Posted by Chrysalis
bit of a bizzare comment, do you think all your call centre staff are thick? maybe thats why there is rigid scripts to follow called process.
If i was a call centre agent at VM and someone called in and told me they using a vmng300 and the fault was eg. because VM enabled 8 downstream channels, I would know exactly what to do, switch it for a device that supports 8 channels or offer to downgrade them to 50mbit. I think I would go nuts working for VM, not able to think for myself out of the box and use intitiative.
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No I don't think they are thick
And I'm sure that eventually it would be worked out how to get a SuperHub to the customer
Most likely it would involve an engineer visit