Quote:
Originally Posted by Chrysalis
So i repeat again, do you think the process designed is a balls up or not?
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It's got nothing to do with process.
100Mbit via a SuperHub is product decision.
---------- Post added at 00:52 ---------- Previous post was at 00:51 ----------
Quote:
Originally Posted by Chrysalis
Service can fail no matter what the CPE is, so the customer obviously wont be happy but that would still be the case if they had a superhub anyway.
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Except all faults staff will be expecting the customer to have a SuperHub, because that's what the product is, so there will be no diagnostic flow of 'Customer has got VMNG300 modem on 100Mbit'