When did I say they can order?
I am reffering to the company as a whole ie. a policy change to reduce churn.
---------- Post added at 11:17 ---------- Previous post was at 11:04 ----------
Quote:
Originally Posted by Masque
So you expect them to reorder a purpose built modem that is no longer being supplied by the company who built them when they already have a contract for a viable modem, now that makes perfect business sense.
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yeah, its not as if VM hasnt had dual hardware supply before.
You see the superhub as viable because you looking through tinted glasses, it clearly isnt completely viable if its...
(a) losing them orders for higher tier products.
(b) losing customers.
(c) has poor reliability resulting in customers get sent new superhub's to replace older ones.
The company who supplied them do still manufacture if there is an order. Its not something thats 10 years old. The reason they stopped was a decision made to not order anymore.
Now we know you are a CS agent, so if anything you just towing the party line. I am interested in what role ben and nopanic play at VM, both seem a bit quiet about what their job is. Is one of them directly involved in the decision making of what hardware is used?
What I do know is you guys have never been passionate about anything but this superhub, if I make a post it is guarantueed you will reply, you will insist on having the last say on this.
So why are you so confident that this will last so long and no alternatives will be ordered? the cost savings doesnt appear to be significant, reduced tech support calls without redundancies means nothing, replacing viable equipment with superhubs is costing you money not saving it, customers not upgrading because of the superhub is losing you money, customers cancelling because of the superhub is losing you money.
All it looks like to me is that someone at VM has made a brainfart of a decision by bringing in a product that wasnt ready, even when beta testers told VM it wasnt ready. Which leads me to beta testing. The current firmware beta test has been nothing else other than a joke so far, it lasted a week and there was no staff involved at all, just trialists talking to each other. I suspect we simply got monitored remotely and that was the beta test, clearly not interested in tester feedback. VM strike me as a company who do not listen and if anything look down as if they think customers are all dumb and dont understand what they doing, hence the superhub a product designed for dummies and a beta test where they feel the testers arent worth listening to.