Quote:
Originally Posted by Digital Fanatic
VM like feedback, so if you are unhappy about something, then you should use the feedback form on the website.
Go to My Virgin Media and there is a Contact Us section
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That's debatable. I've found that all of my recent feedback regarding Premier Sports have been completely ignored. Even the feedback were I've politely asked for a reply.
Why don't people stop watching music on demand for the month of April and submit feedback at the same time. A doubled pronged attack. If your feedback goes unanswered, the drop in viewing figures should send them a very clear message.
Cable TV is a luxury. The XL package is a premium product. Music on demand makes up part of the premium product. To me if you are accessing a music video through the service you should not be pestered by adverts. If this isn't an error then it's bad form by Virgin. Was any research conducted before the change was made to see how XL customers would feel about adverts being added to these videos or have Virgin just soldiered on regardless? I'd fully understand these adverts being added on lower tier packages but not XL.