[anc1en7z]

Hi,

I woke up this morning, switched on my Internet Epuipment (Dir615 & Modem) and I kept getting errors in Chrome, not letting me view webpages.

So i spend 30 minutes restarting, resetting the equipment, no solution.

So then I rang up virgin media support, spend 40 minutes on the phone to someone faaar away, telling me that I need to reboot my laptop etc etc.

In the end, she admits its virgin media's problem, that my modem is not handing out IP addresses correctly. It should be giving them out in the range of 192.168.100.x but its giving them out in the range 169.xxx.xxx.xxx

She tells me that she's spoken to her supervisor and that engineers are working on my line, and that I will get a call back in 30 mins to tell me that the problem has been fixed.

An hour and a half later no call back, so i ring up virgin media support again, and speak to someone, again faar away, who tells me to reboot my modem, by this point I have had enough. I told him that I have been through this with another collegaue of his and he never listened atall!

Instead he insisted I was wrong and that the equipment on my side has malfunctioned, but my 2 laptops, and wireless router all do not connect.

So i insisted on speaking to his supervisor, in the end he game in and put me on a waiting list of 1hr, an hour and a half later, now, still no ring back, and no broadband