Morning all .. what a lovely way to start a Friday ...
pip08456 let me apologies on behalf of the agent you spoke to and his manager. Let me also apologise to the poor tech that is going to get the abuse when he comes round to try and do his job
I'll apologise to Ben for wasting his time and to Masque having to correct a fellow VM employee. I would also like to say a big sorry to all the readers out there that just wasted 20 minutes of their lives reading the same posts from you over and over and over ...
For someone who doesn't care, you've carried a thread on 7 long and painful pages ..
I read a tech say he could hit both modems to give you service .. that's not possible .. its got nothing to do with process, its just not possible to do.
If your account fails to disconnect, you will have a vmng on the current service you have now and 100Mb on the Superhub .. that is the closest to the situation the agent and his "manager" promised you.
If you would like to give me their names I will make sure they get the training they require .. if you don't .. well not much we can do .. having spent so much of our time already ..
Love you