Quote:
Originally Posted by pip08456
Never mind Whoops!
I've posted back and sent Rose a PM pointing out the issues.
To be quite truthful it does get tiresome when all you get from staff is VM expect etc.
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Rose is 2nd line and therefore one of the 100Mb support agents as per my previous posts above even they will not do the swap as they know more than any 1st line agent that VMNG300 modems are not allowed on the 100Mb tier.
Virginmedia have made this the policy with regards 100Mb so regardless of the being a possibility the VMNG300 may work without any issues they do not want that modem on that tier.
Most Retentions agents and managers do not have any idea about how the system actually works and will not have even thought to call the 100Mb team for advice on this issue, because if they had we would not have this thread because the advice would never have been given to you about keeping the VMNG300 modem to try and re add to your account.