Quote:
Originally Posted by pip08456
Wooooooooooooo, I rattled your cage!
So, what you have now said means you're rep's (in retentions) are misleading customers who wish to leave VM for whatever reason.
What I have put in the OP is what I was assured of, I realise you were answering Chrys's remark but would appreciated a response about my OP.
End of story was I told and advised true or false???????????????/
BTW nice to see you out of the lab!  |
My cage is fine ...
Quote:
Originally Posted by telfordcable
Yes it will work! Cos I am using VMNG300 modem and superhub both still working! The specialist tech put two registered mac address on my account.
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Sounds like the disconnect failed. Want to give me the MAC and I'll terminate it for you ?
Quote:
Originally Posted by pip08456
OK let me clarify further.
I presume retentions should know, to an extant, what can and can't be done. VM empoyees can take it from here.
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You're right they should..
Quote:
Originally Posted by pip08456
I was told, rightly, that they had to send out a tech to do the install for 100Mb.
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Yes, this is done to make sure the levels are correct.
Quote:
Originally Posted by pip08456
I was told that he would bring a superhub for that purpose.
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Yes
Quote:
Originally Posted by pip08456
I was told to make sure not to let him take my VMNG300 and hide it before if I thought necessary.
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Not letting him, he works for VM, the equipment belongs to VM, if he is under instruction to remove it, he may not leave the hub .. but probably wont be arsed with old modems.
Quote:
Originally Posted by pip08456
I was told that when he went I could reconnect my VMNG300 and carry on with that and experiment with speeds.
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No, the equipment will be disconnected if the install is done correctly.
Quote:
Originally Posted by pip08456
I DID say I don't really care as BT Infinity is being installed 4 days later and although it comes with a hub it has a seperate modem. (something to think about Ben)
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seperate is spelt separate
Quote:
Originally Posted by pip08456
I DID say I don't care if the above did not work but it was the option I was offered even after the rep putting me on hold and discussing it with his manager.
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They are both wrong.
Quote:
Originally Posted by pip08456
If it works then I will reconsider purely for the upload. If not then hello BT Infinity.
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If it works then the systems have been incorrectly used and you will have a service you are not paying for.
Quote:
Originally Posted by pip08456
I care not one way or the other.
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You do .. cause you posted about it ..
Quote:
Originally Posted by pip08456
I will add I did NOT ring them, they rang me!
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To sum up .. the old modem should be disconnected correctly from the billing account, if it is not done correctly, then there is a chance you could be left with two active modems, advising customers that this is going to happen as a sales pitch, is not only against process, its stupid, as if it doesn't work you're going to be even more annoyed.
Any questions
---------- Post added at 21:53 ---------- Previous post was at 21:52 ----------
Quote:
Originally Posted by craigj2k11
when the 100mb was first released, one of the techs on this forum changed their line profile to 100mb even though they were on a vmng300 and in an area not upgraded for 100mb. this proves that the modem is capable of 100mb. whether or not they will add it to the account do not get me started on this, as i dont have a hand bag to fight with you lot.
by the way, i dont remember which vm tech it was but im sure it was one of the familiar faces who are posting in this thread. masque nopanic or someone like that
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It was me .. I don't know if that was the example you mean, but I've done it. The fact that is works is irrelevant, VM want 100 on SH only.