Wooooooooooooo, I rattled your cage!
So, what you have now said means you're rep's (in retentions) are misleading customers who wish to leave VM for whatever reason.
What I have put in the OP is what I was assured of, I realise you were answering Chrys's remark but would appreciated a response about my OP.
End of story was I told and advised true or false???????????????/
BTW nice to see you out of the lab!
