Quote:
Originally Posted by muppetman11
Seems a pretty amateur operation then haven't VM heard of Word of Mouth. It's no wonder people get quoted the wrong price for products on a regular basis.
We'll have to agree to disagree on this one.
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I would have no idea of any of the prices or biling and have no need to know, I know TiVo exists but that is far as it goes.
If I worked in a different part of the business I would not really need to know anything about TiVo becuse it was not a requirement of my job.
How many people working for BT or SKY do you think know about what products they supply, I bet you very few know much except for a general overview of what the companies sell.
You only ever need to know about products if it is a prerequisite of your position to have that knowledge as per my job in technical support, even when I speak to another department such as Customer Services or Customer Relations most of what I mention goes over their heads.