Quote:
Originally Posted by spiderplant
I imagine a large number of VM staff don't know what TiVo is, and the vast majority will have had no training on it. It simply isn't necessary for them to do their jobs. Remember most staff don't work on TV.
Go on - ask me what phones Virgin Mobile offer. I wouldn't have a clue!
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Well thats appalling, all staff should be properly trained and made aware of all future products especially a so called game changer like TIVO , no wonder people complain about VM call centres If this is the case.