Thread: AOL Problems
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Old 23-03-2011, 13:39   #12
weesteev
Cable Guru
 
Join Date: Jun 2004
Location: Scotland
Age: 43
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,050
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Re: AOL Problems

Quote:
Originally Posted by Welshchris View Post
When my mate rang them they told him that they can see that the connection was dropping and mentioned SNR but didnt state wheather there was a problem with the SNR. But now as i said when the PC displays a disconnect the routers light doesnt turn red but the disconnect can last from 20 secs or so to phaps 10 mins.

My mate cant get cable, while cable is in his street its only over the opposite side of the street.
Get him to send his address details over to cablemystreet@virginmedia.co.uk (if he hasnt done already) and the team can look into that for him.

Otherwise the stats look fine based on the Info you provided before, I would get AOL to quantify what they are talking about as they might be trying to pan you off.

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