[muppetman11]

Originally Posted by wokingsteve

A. When its between 8-10pm in the GU21 post code area.

HD Catch Up on Demand works fine most of the day. Then when you really want to watch it in the evening - up comes the 'unavailable service' box- code 9132. So we have to watch in SD instead.

This problem also exists with HD Movies on demand. So we select one - pay for it - then it will not show - code 9132 - then we ring the nice people at Customer Service - they say 'we'll refund the money' [which does happen] and 'we'll monitor the fault' [which I assume they do - but nothing happens].

I suspect its a capacity and high demand problem [?], which is a shame because otherwise it is a good service.

We had this a while back , it's really annoying however fair play to VM they sorted the contention issue out as it no longer does it.
Rant over - but may be someone can tell me more than customer service?