Quote:
Originally Posted by wokingsteve
A. When its between 8-10pm in the GU21 post code area.
HD Catch Up on Demand works fine most of the day. Then when you really want to watch it in the evening - up comes the 'unavailable service' box- code 9132. So we have to watch in SD instead.
This problem also exists with HD Movies on demand. So we select one - pay for it - then it will not show - code 9132 - then we ring the nice people at Customer Service - they say 'we'll refund the money' [which does happen] and 'we'll monitor the fault' [which I assume they do - but nothing happens].
I suspect its a capacity and high demand problem [?], which is a shame because otherwise it is a good service.
Rant over - but may be someone can tell me more than customer service?
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It's both for 9132. HD uses 4 times the amount of streaming space as SD VoD, so is the first thing to be dropped, instead of stopping all VoD streams in contention scenerios.