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weesteev · 22-03-2011, 07:03

I have a family member with the same issue, ironically they are now switching to Virgin!

AOL appear to have poor support when issues like this crop up as they will just constantly blame everything in your home (wiring, router, microfilters, master socket etc) until they run out of ideas then just blame BT as they are carrying out "maintenance" at the switch... then again, any reseller of BT services is going to use the same excuses, Ive heard that line before from other ISP's.

Could be the router, I use the 2640r for my DSL line and its horrid! The router is very slow and doesnt seem powerful enough to deal with faster connections. That and its wireless G which isnt great. If possible I would try with another router first and make sure its not the equipment, also try connecting to the master socket (or even the test socket behind the NTE) to see if you still have the same issues.

Finally, try quietline for any line noise, dial 147017070 and choose option 2, if there is any noise this could also be the issue.

Last but not least, connect by Ethernet to the router, if you are connected by Wireless then I would rule that out as an issue as early as possible.

Let us know how you get on.

22-03-2011, 07:03	#8
weesteev Cable Guru Join Date: Jun 2004 Location: Scotland Age: 43 Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb Posts: 1,050	Re: AOL Problems I have a family member with the same issue, ironically they are now switching to Virgin! AOL appear to have poor support when issues like this crop up as they will just constantly blame everything in your home (wiring, router, microfilters, master socket etc) until they run out of ideas then just blame BT as they are carrying out "maintenance" at the switch... then again, any reseller of BT services is going to use the same excuses, Ive heard that line before from other ISP's. Could be the router, I use the 2640r for my DSL line and its horrid! The router is very slow and doesnt seem powerful enough to deal with faster connections. That and its wireless G which isnt great. If possible I would try with another router first and make sure its not the equipment, also try connecting to the master socket (or even the test socket behind the NTE) to see if you still have the same issues. Finally, try quietline for any line noise, dial 147017070 and choose option 2, if there is any noise this could also be the issue. Last but not least, connect by Ethernet to the router, if you are connected by Wireless then I would rule that out as an issue as early as possible. Let us know how you get on.