I experienced a fault with my TV and Phone today after sitting around waiting on the phone getting fed up I had a look around the internet and stumbled upon the the Virgin Media help and Support forum:
http://community.virginmedia.com/
Most people might already know about this but I didn't and it's brilliant, the support staff were really quick in dealing with my fault and they even booked in an engineer visit for me.
I wish I'd found this site a long time ago and will never be wasting my time on the phone again when you can get such quick service on line.
I recommend anyone who has a fault to use the forum.
Brilliant
