After 20 days sending an email to cindy I have had this reply
Quote:
Dear Mr Dale,
Many thanks for your email and for taking the time to write to Virgin Media, we really value feedback from our customers.
It's great to hear that you're a big fan of ESPN America and we hope you continue to enjoy watching the channel along with the other US sports available, in high definition, on ESPN HD including: NBA, NHL and NFL Monday Night Football.
It's also nice to hear that you're pleased with the numerous HD channels we added last year, and there are now over 15 channels included for free as part of our XL TV pack, including ESPN HD and Eurosport HD. In addition, we also launched Sky Sports HD 1 & 2 and ten Sky Movie HD channels.
We offer a comprehensive music service with a range of channels, including MTV and Kerrang, plus up to 3,000 music videos available on demand (VOD).
Thanks for your interest in our new TiVo powered set top box, which will make it easier than ever to discover content from our wide range of channels and large library of VOD content, as well as enabling you to store up to 100 hours of HD content on the terabyte hard drive. Somebody should be in touch with you by the end of the month with more details on this.
We appreciate that you would like to see more channels on your TV service, however, it's not always possible for us to carry every channel due to capacity and commercial considerations but we constantly review and evolve the channels we make available. It's really helpful to hear comments from customers like you as it helps us develop our future thinking and product roadmap.
Thanks again for your feedback.
Kind regards
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To some it up its a load of crap not answering any of the questions asked except blaming it on capacity really.
If capacity is such a big problem they might as well give up being a TV/Quad Provider.
Yes sky is expense the first 12 months but they throw out half price deals out to keep you so paying the first 12 months should be worth it. Virgin have 6 months or I'm going to sky for more HD!