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change supplier very 28 days
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Not many suppliers actually enforce this rule. Nor do you have to wait for one change to complete before initiating the next. Serial changers are more likely to experience difficulties though because of the complicated processes that have been imposed.
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Now suppliers tie customers in to longer and longer "contracts"
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So do many other companies. Virgin Media, mobile phone companies, insurance companies, car break down services... The list goes on.
As for profits, all companies have to make a profit. I am told that energy companies profit margin is around 5% and that the profits they make are not excessive when compared to similarly sized companies in other sectors.
In the UK we also have a now aging infrastructure, much of which was installed during the '60s. We want new wind farms, need new power stations, ever more reliable connectrivity, greener energy, smart metering... all of this needs to be paid for.
Maybe we should nationalise the utility companies AND the banks and get one to subsidise the other!