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Originally Posted by Digital Fanatic
God help some people if they actually had bad service / treated badly  |
It's the actual communication and method of the roll out that has been done badly and that damages an organisation's reputation and the trust of their clients in them.
In the work that I do we are probably at the other end of the spectrum, agonizing over almost every decision, immense risk registers covering various potential scenarios that could damage reputation and what we have in place to mitigate those risks. Strikes me that Virgin either don't have these or there was insufficient brain power behind their development.