Quote:
Originally Posted by qasdfdsaq
So again, the cancellation period is forfeited as soon as the service is installed and working.
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Also in the DSR document:
if the consumer agrees that the service can start before the usual cancellation period ends, but you do not provide the required written information until after the service has started but provide it in time for it still to be useful, cancellation rights will last for seven working days after the day the consumer receives the information. But if you finish providing the service within seven working days after the day the consumer receives the required durable information, cancellation rights will end on the day of completion
and
if you do not provide the required durable information at all, your consumer’s right to cancel ends after three months and seven working days counting from the day after the day on which the contract was concluded. This applies whether or not the consumer agrees that you can start the service before the cancellation period ends.
So it all depends on when you get the service compared with when you receive the 'durable information' which in Virgin's case is a written contract sent out by post (and whether there is any dispute as to whether the information was provided at all)
As we don't know the sequence of events you can't tell for definate whether the DSR would apply or not, or for what period. Which is why I said they probably can't and also mentioned Virgin's 28 MBG