Quote:
Originally Posted by Sugar Kane
We are seven weeks in. Unless they have been doing absolutely nothing about it, I would expect some kind of answer by now. If they can't work out what the problem is, they can discount our bills instead because we are still not getting the content we are paying for. I am sick and tired of this. The longer I have been with Virgin, the worse the service has become.
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Had the same issues as you with On demand and Online player which only resolved a few days ago but just saw this thread in Seven Kings headend area. Had so many tech probs with TV and Internet plus poor customer service I used to deal with Twitter team rather than call 150 but when they promised me a trial TiVo for the headaches we have had and didnt come through with it or add promised credits for loss of service to the account complained to CEO office. Been promised a free TiVo (though still yet to get it, been told will be contacted at end of the month) and there given me a replacement Samsung V+ in meantime until TiVo is installed.
Try complaining there via email and detail all of the issues in an email and CEO office are more likely to help you.