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Wayfair · 15-03-2011, 21:54

Just a quickie,

I have asked the folk at sky but all I got was a run around before being cut off.

Signed up for the hd+ box jobbie Dec 2009, this 12 month contract ran out Dec 2010 and I cancelled, job done.

Feb 2011 they contacted me again with the 'half price everything for 12 months sales talk' I accepted.

Soooooooo am I a new customer and as such entiled to free call outs / repairs, or am I an exsiting customer who is allowed to cancel the contract as and when I want?

Customer account number stayed the same, and the yr old box card is the same, and yes it's playing up, they are sending a new card out but they don't know if this will help!! and on a side note did you know as soon as the new card request is made / issued then the old card no longer works.. nice..

Ta muchly..

15-03-2011, 21:54	#1
Wayfair Inactive Join Date: Nov 2008 Services: Virgin tinterweb, Tivo with an extra large package 'oh yes' and a speaky thing... Posts: 923	Sky Contract.. Just a quickie, I have asked the folk at sky but all I got was a run around before being cut off. Signed up for the hd+ box jobbie Dec 2009, this 12 month contract ran out Dec 2010 and I cancelled, job done. Feb 2011 they contacted me again with the 'half price everything for 12 months sales talk' I accepted. Soooooooo am I a new customer and as such entiled to free call outs / repairs, or am I an exsiting customer who is allowed to cancel the contract as and when I want? Customer account number stayed the same, and the yr old box card is the same, and yes it's playing up, they are sending a new card out but they don't know if this will help!! and on a side note did you know as soon as the new card request is made / issued then the old card no longer works.. nice.. Ta muchly..