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bigbadbaz · 13-03-2011, 18:06

Hi I have been with VM for a few years and now am thinking of upgrading my service, when i called the upgrade line they are offering me 30mb internet, xl tv and phone for £58.80 pm, this is less that the £66 that i am paying per month, when i asked if this figure includes a new box to allow me to access the HD channels, they have told me no, however when i checked on the upgrade on the internet it includes the VH HD box, when i questioned them on this they stated that this was for new customers only and i only get the stb box, when i stated this appeared when i have clicked on the existing customers deal they have stated this wasnt right?

Who is right ?

also if i want to upgrade to the VM HD or VM HD+ what are the costs, as when i asked the indian gentleman stated it would be £89.99, i am sure that i have seen them for £49.00

Thanks

Baz

13-03-2011, 18:06	#1
bigbadbaz Inactive Join Date: Nov 2007 Posts: 6	Upgrading service Hi I have been with VM for a few years and now am thinking of upgrading my service, when i called the upgrade line they are offering me 30mb internet, xl tv and phone for £58.80 pm, this is less that the £66 that i am paying per month, when i asked if this figure includes a new box to allow me to access the HD channels, they have told me no, however when i checked on the upgrade on the internet it includes the VH HD box, when i questioned them on this they stated that this was for new customers only and i only get the stb box, when i stated this appeared when i have clicked on the existing customers deal they have stated this wasnt right? Who is right ? also if i want to upgrade to the VM HD or VM HD+ what are the costs, as when i asked the indian gentleman stated it would be £89.99, i am sure that i have seen them for £49.00 Thanks Baz