Quote:
Originally Posted by BenMcr
Only think I can possibly see is that they might have missed the additional box discount off, but as I said it's a little more difficult to identify what it going on from contract details now
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I have just received a response from a Stephen O'Donoghue at the E-Contact Team – must confess a quicker response that I expected. Apparently he has been trying, unsuccessfully, to contact me by telephone – not sure why he has been unsuccessful as the number I gave him was my mobile and it’s been sitting beside me fully charged since I contacted customer services. The only call I have made or received in the last 24 hours was a call on my mobile from a family member at 9:11 pm last night and there are no missed calls on my mobile or landlines.
His response was “…I’m sorry to hear that you are unhappy with the cost of your package. I have reviewed your account and can confirm that your package is as agreed in your call on 3rd March 2011 and as detailed in the contract we sent on 4th March 2011.
As a gesture of goodwill I have applied a credit of £40.00 to your account to cover the installation charge, you’ll see this on page 3 of your March statement...”
The goodwill gesture is appreciated and with the six month discount of £12.25 per month results in a net saving of about £1 over the 18 month term of the contract on what should be the price of the VIP 50 package with a V+ HD Box instead of the standard V HD box second box. However, I am not looking to make money, I just want to get the price right. Stephen O'Donoghue didn’t respond to my request to clarify why I am being charged £116.80 rather than £110.55 and I am even beginning to doubt whether I have been put on the VIP 50 package at all (there is nothing about it in the contract).
As I said in an earlier post, I don’t want to go down the telephone route again as that invariably leads to a ”…the price isn’t correct/yes it is…” debate that I can’t win, but I am quite happy to email or write. Is there any way I can get my query directed to someone who knows the correct price of the package or is there a code for the package that I can quote that will lead them to the correct price?
I’m really getting frustrated with this.
Thanks
---------- Post added at 15:16 ---------- Previous post was at 14:04 ----------
@BenMcr
Many thanks for your help. Just hope VM appreciate the work you do for them. D