Quote:
Originally Posted by BenMcr
I would wait and see what the contract says. If it's still wrong a posting of the services listed should help identify where the extra is coming from (contracts no longer show the individual lines which cause all the confusion but match how Virgin now quote their pricing)
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Install took place this morning and contract arrived this afternoon and shows cost as £116.80 pm rather than £110.55 pm (£100.55 pm for the package plus £10 pm for the second V+ HD Box).
Services Listed:
Promotional Offer(s) taken
6 Month offer TV XL
Virgin Phone
Telephone Line Rental
Talk International
Talk Mobile
Talk Unlimited
Virgin Broadband
Wireless Broadband
XXL 50mb Broadband
Virgin TV
Phone, TV and Broadband Saving
TV Size: XL
0001 Additional V Box
V+ HD Box
Premium TV Channels
Movies4 ,Movies4 ,Movies5 Skypremhd
Movies5 ,Sports1 , Sports1 ,
Sports2 ,Sports2
Having already had a case of that's not right/yes it is with VM (See post 1167), I have used the "Contact Us" link on the website to seek clarification from from customer services and the automated response says "...will get back to you as quickly as possible, usually within 5 days..." I don't hold out much hope though as I am still awaiting "...a response from us within the next 48 hours..." to the query I submitted to them on 27th February (raised it on this forum on 2nd March and Ben provided answers within the hour.)
Any suggestions as to what else I can do?
Thanks