[georgepomone]

With so many people treating the route to the CEO office as a finate route for answers maybe they have moved on from that route. It was a welcome change of course but there are limits. I guess they were overloaded with the number of queries. These things only work for a short time. The CEO has his duties to perform along with his department.
I, like anyone else would like questions answered at the drop of a hat but in the real world it's not always possible. I would think the queries from customers are now routed back to Customer Service like they would have been in the first place.