Cable Forum - View Single Post - Superhub Rolling back to 20mb and WMNG300 MODEM...is this possible?

tjay2 · 08-03-2011, 08:17

Ok I have yet to get any answers back from support on the phone so I am trying here in desperation!

I have paid £30 to upgrade to 30mb and receive a useless plastic box that sits in the corner and flashes at me!!

Luckily I still have a WMNG300 Modem which worked perfectly and was 100% stable with not one dropout for 24months of use.

What I want to know is if I cancel and get my £30 back can I begin using the WMNG300 modem again along with my own router or am i completely stuck with the super hub now?

Alternatively is it possible to stay on 30mb and begin using the WMNG300 again? This modem of course handled speeds of 50mb so i cant see what the problem would be?

Hopefully I can get an answer here after the frustrations of calling support!

08-03-2011, 08:17	#1
tjay2 Inactive Join Date: Dec 2007 Location: Dorset Services: XL TV, XL PHONE, XXL BROADBAND & V+ Posts: 45	Rolling back to 20mb and WMNG300 MODEM...is this possible? Ok I have yet to get any answers back from support on the phone so I am trying here in desperation! I have paid £30 to upgrade to 30mb and receive a useless plastic box that sits in the corner and flashes at me!! Luckily I still have a WMNG300 Modem which worked perfectly and was 100% stable with not one dropout for 24months of use. What I want to know is if I cancel and get my £30 back can I begin using the WMNG300 modem again along with my own router or am i completely stuck with the super hub now? Alternatively is it possible to stay on 30mb and begin using the WMNG300 again? This modem of course handled speeds of 50mb so i cant see what the problem would be? Hopefully I can get an answer here after the frustrations of calling support!