But then you have the tension between long-term customers, VIP customers, long-term customers who are VIP customers, etc etc...
Whatever priority VM do it in, it will annoy somebody - lose/lose for VM.
And, at the end of the day, it's not life or death, just a fancy new PVR.
The furore around this reminds me of the quote about student politics - "the debates gets so heated because the stakes are so low".
---------- Post added at 11:49 ---------- Previous post was at 11:47 ----------
Hugh, not Stephen - you have me confused with a VM employee....
Where did VM set the expectation about who would get the box first? People made assumptions, and then treated those assumptions as facts, and then started getting irate about things that VM never said or promised (to the best of my knowledge).
Calm down, and carry on....