Quote:
Originally Posted by Doz007
If I were you I'd tell them where to go! One thing I cant stand is bad customer service and whichever way you cut it, accusing a paying customer of lying is unacceptable. 
I'm sure if you gave Sky a call and explained the situation, they'd welcome you with open arms. Sky+HD functionality and all!  |
Yes, saying that I hadn't paid for the original V+HD installation when I knew I had really riled me. I even went as far as ordering a copy of an old statement to disprove it.
Interestingly, realising that I wasn't getting a great deal and generally hacked off with them I phoned up and said I wanted to give my notice to disconnect; pointing out the £50 charge was not worth it when I could get HD turned on with Sky for free by switching and was miffed that despite paying for TV XL I wasn't even able to use any of the recording functionality or HD channels.
Anyway, 2 minutes later, £50 waved (through a credit); upgrade from M to L broadband and £8/month knocked off my bill. Seems they can see sense but only if you threaten to leave. Oh well, job done now at least.