Quote:
Originally Posted by Cropstar
Interesting thread; I'm slightly confused where I stand after a call to Virgin earlier this evening.
Had a V+ box for ages, originally on XL but downgraded to M for a couple of years when I wasn't using it. Recently started using it again and noticed I didn't receive any HD channels, even the so called 'free' ones. Phoned up and was told that there was an HD charge per month, but this would be waved if I upgraded to XL, which I duly did.
I'm also unable to pause/record TV at present, and was told that if I wanted this reactivated I would have to commit for a further 12 months; which I refused (why should I have to sign up to a further 12 months when I've been a customer for years to merely receive the likes of BBC HD?)
Anyway, now receiving all the basic channels but still no HD channels. So, things I'm unsure about are:
- Do you need to sign a further 12 month contract merely to reactivate the V+ functionality in a V+HD box you previously paid installation for?
- Do you only receive the HD channels if you sign up to the V+ service; regardless of your package (as mentioned, currently have TV XL but getting no live HD channels, although interestingly HD on demand works fine)?
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I am in a similar position but they explained it fully to me so I am ok with it.
I have V+ and XL and will soon be downgrading to M. They informed me I will (obviously) lose V+ functionality and also the ability to watch HD channels and (curiously) BBC Red Button which although I found that odd dosen't really matter.
I am only keeping the TV service for Catch Up so i'm happy with that.
If I did choose to go back to XL they said I would have to pay £50 to get HD activated again even though I paid £49 to have V+ installed just less than a year ago, this to me is just a ripoff as I have met all my contractual obligations but in fairness at least it was clearly explained to me, it would sadly probably stop me ever upgrading though, to V+ anyway.