Quote:
Originally Posted by Chrysalis
end STM
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Unlikely as it would cause more issues than it would solve as per the other items on the wish list below this one.
Quote:
Originally Posted by Chrysalis
remove process from call centre's, I would want staff to think for themselves and take intiative to fix customer problems.
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Processes are required otherwise it would kill the business, plus broadband agents do not use diagnostic tools or any scripts as that will never work within a faults environment as we must be able to use our skills and experience, now remember we are talking UK centres here.