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Originally Posted by Masque
He was talking rubbish as that is not possible as the system would never allow it as it would not be in the inventory, and the is no way of adding it to the inventory.
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Seemed pretty logical, the way he was describing it. I had a feeling it could be possible if, for example, you moved house and wanted to use your existing kit elsewhere so would be using the same modem MAC in different premises. I can tell BS a mile off and nothing he said gave me that impression.
Quote:
Originally Posted by Masque
The will be no stock of the VMNG300 as even technicians had to return any they had and are only given Superhubs to install.
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I'm not worried about that as they're easily and cheaply available. The point is having one and being able to register it on a different account to the one it was assigned to.
Quote:
Originally Posted by Masque
A second modem will never lock on quite simply because we add the MAC address of your modem to the account and we then pair and provision it on the account.
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I might be getting wires crossed here, but having two modems on one account is not the issue. I'm talking about getting rid of the Ambit 250 and Super Hub I already have and using just a VMNG300.
I refuse to believe it's impossible to take a used one and reassign it or be given one not registered to any account just yet, which is why I'd like to call an engineer out and see how it stands, come to some arrangement. Or perhaps call retentions up and get a little more assertive. Because after all, if I'm looking to upgrade to 50Mbps which means more money for VM I don't see why I shouldn't be able to stay well away from the Super Hub, especially when I'm talking about using kit that until very recently VM deemed fine for their higher speed packages before foisting the Super Hub on everyone.