Cable Forum - View Single Post - vmng300 cable modem

zekeisaszekedoes · 04-03-2011, 17:58

Gentlemen, gentlemen. Getting back to the topic at hand.

To go against what has been posted in this and other threads, I spoke to a very helpful and knowledgable chap in India earlier today about getting a VMNG300 modem on the account in place of a Super Hub or good old Ambit 250/256. Of course he mentioned the standard options, i.e. replacing like for like on either but I wasn't going to settle for that!

So I posed a hypothetical, whereby a "friend" gives you their old VMNG300 and you register that MAC. He said that it was possible and would be willing to try, but would need the address of the old account so it could be removed from there and assigned to mine. So possibly hard to have a used VMNG300 registered if bought blind from an eBayer who deals in used VM kit and doesn't know the address of the original owner. I wonder if there's another way?

Top marks to the guy for being honest and willing to try it though (I took his name in case I want to speak again as I was impressed with the level of service), but why are VM being so inflexible about sending out VMNG300s anyway? Perhaps I should request a technician callout see if he has one or at least another way to make a previously owned one lock to a new account without knowing details of the one it was on before, or request a replacement for my "faulty" VMNG300 and have a new one sent out. I really, really don't want to be forced into using the Super Hub, because after all the troubles I've had with it I have a nagging feeling even the May update isn't going to fix things.

All I want is a VMNG300 registered to my account. Why is this so bloody difficult?

04-03-2011, 17:58	#72
zekeisaszekedoes Permanently Banned Join Date: Jan 2011 Location: Hampshire, UK Age: 42 Services: 30Mb Broadband (XL), 2TB TiVo (M+), Samsung Galaxy Ace (M), POTS Landline (M). Posts: 823	Re: vmng300 cable modem - 50mb question Gentlemen, gentlemen. Getting back to the topic at hand. To go against what has been posted in this and other threads, I spoke to a very helpful and knowledgable chap in India earlier today about getting a VMNG300 modem on the account in place of a Super Hub or good old Ambit 250/256. Of course he mentioned the standard options, i.e. replacing like for like on either but I wasn't going to settle for that! So I posed a hypothetical, whereby a "friend" gives you their old VMNG300 and you register that MAC. He said that it was possible and would be willing to try, but would need the address of the old account so it could be removed from there and assigned to mine. So possibly hard to have a used VMNG300 registered if bought blind from an eBayer who deals in used VM kit and doesn't know the address of the original owner. I wonder if there's another way? Top marks to the guy for being honest and willing to try it though (I took his name in case I want to speak again as I was impressed with the level of service), but why are VM being so inflexible about sending out VMNG300s anyway? Perhaps I should request a technician callout see if he has one or at least another way to make a previously owned one lock to a new account without knowing details of the one it was on before, or request a replacement for my "faulty" VMNG300 and have a new one sent out. I really, really don't want to be forced into using the Super Hub, because after all the troubles I've had with it I have a nagging feeling even the May update isn't going to fix things. All I want is a VMNG300 registered to my account. Why is this so bloody difficult?