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Cropstar · 03-03-2011, 22:49

Interesting thread; I'm slightly confused where I stand after a call to Virgin earlier this evening.

Had a V+ box for ages, originally on XL but downgraded to M for a couple of years when I wasn't using it. Recently started using it again and noticed I didn't receive any HD channels, even the so called 'free' ones. Phoned up and was told that there was an HD charge per month, but this would be waved if I upgraded to XL, which I duly did.

I'm also unable to pause/record TV at present, and was told that if I wanted this reactivated I would have to commit for a further 12 months; which I refused (why should I have to sign up to a further 12 months when I've been a customer for years to merely receive the likes of BBC HD?)

Anyway, now receiving all the basic channels but still no HD channels. So, things I'm unsure about are:

- Do you need to sign a further 12 month contract merely to reactivate the V+ functionality in a V+HD box you previously paid installation for?
- Do you only receive the HD channels if you sign up to the V+ service; regardless of your package (as mentioned, currently have TV XL but getting no live HD channels, although interestingly HD on demand works fine)?

03-03-2011, 22:49	#14
Cropstar Inactive Join Date: May 2007 Posts: 32	Re: HD channels rip off Interesting thread; I'm slightly confused where I stand after a call to Virgin earlier this evening. Had a V+ box for ages, originally on XL but downgraded to M for a couple of years when I wasn't using it. Recently started using it again and noticed I didn't receive any HD channels, even the so called 'free' ones. Phoned up and was told that there was an HD charge per month, but this would be waved if I upgraded to XL, which I duly did. I'm also unable to pause/record TV at present, and was told that if I wanted this reactivated I would have to commit for a further 12 months; which I refused (why should I have to sign up to a further 12 months when I've been a customer for years to merely receive the likes of BBC HD?) Anyway, now receiving all the basic channels but still no HD channels. So, things I'm unsure about are: - Do you need to sign a further 12 month contract merely to reactivate the V+ functionality in a V+HD box you previously paid installation for? - Do you only receive the HD channels if you sign up to the V+ service; regardless of your package (as mentioned, currently have TV XL but getting no live HD channels, although interestingly HD on demand works fine)?