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HDFootyMan · 03-03-2011, 20:02

V+ HD/TV Drive released in ex-NTL areas.
I call NTL.
I book an appointment.
Installer comes around.
Installer completes installation.
Done.

----------------------

TiVo Registration form goes live on VM web site on December 1st 2010.
I register.
2 lottery's and 3 months later......
No phone call.
No lottery ticket.
No TiVo
No official confirmation on the VM web site about pricing for existing customers.
No idea of when I'll get one
No idea of if I'll still want one by the time VM phone me.
No apparent consistency in how TiVo is being rolled out, and to who.

----------------------

Why the difference in the roll-out? I know TiVo is a step above ye old TV Drive, but still. Granted, the TV Drive was 'around' already, on the ex-TW network, but still....the ease of getting one of them compared to TiVo is striking.

What was the rollout of the TV Drive like on ex-TW? Could you just phone them up or did ex-TW customers have to register online?

The initial excitement of TiVo is starting to wear off for me, especially when reading about bugs, performance issues, random reboots, unfiltered wishlists etc etc. Money for people is tight and VM can't expect customers to put aside £150 for weeks on end, ready to spend on a moment's notice or phone call from VM.

Right, moan over.

03-03-2011, 20:02	#1
HDFootyMan Inactive Join Date: Jun 2004 Location: Coventry Services: Virgin Media 1TB TiVo, 500Gb TiVo, TV XL, 60Mb Broadband, Phone Posts: 1,508	V+ HD/TV Drive rollout vs TiVo rollout V+ HD/TV Drive released in ex-NTL areas. I call NTL. I book an appointment. Installer comes around. Installer completes installation. Done. ---------------------- TiVo Registration form goes live on VM web site on December 1st 2010. I register. 2 lottery's and 3 months later...... No phone call. No lottery ticket. No TiVo No official confirmation on the VM web site about pricing for existing customers. No idea of when I'll get one No idea of if I'll still want one by the time VM phone me. No apparent consistency in how TiVo is being rolled out, and to who. ---------------------- Why the difference in the roll-out? I know TiVo is a step above ye old TV Drive, but still. Granted, the TV Drive was 'around' already, on the ex-TW network, but still....the ease of getting one of them compared to TiVo is striking. What was the rollout of the TV Drive like on ex-TW? Could you just phone them up or did ex-TW customers have to register online? The initial excitement of TiVo is starting to wear off for me, especially when reading about bugs, performance issues, random reboots, unfiltered wishlists etc etc. Money for people is tight and VM can't expect customers to put aside £150 for weeks on end, ready to spend on a moment's notice or phone call from VM. Right, moan over.