Cable Forum - View Single Post - NTL Not interested in long standing customers

Chrysalis · 30-11-2004, 21:15

well I actually have a genuine reason for a discount, the chances of me getting are near 0%. Kitty earlier in this thread stated we all get the same speeds and should pay the same price. Leicester is still in resegmentation stage and after my modem rebooted this morning my performance has gone back to 300ms pings to ubr and 750kbit speeds on 1.5mbit service, I have sent ignition a pm hoping he can fix for me a 2nd time because I know if I ring Tech Support they will blame it on my pc and tell me to get broadband medic. The situation is hard to judge however I personally feel any unhappy customer should be given a discount in some way but limited to how many times during the year they can get a discount unless of course their poor service remains unresolved. This should prevent abuse of the system.

30-11-2004, 21:15	#108
Chrysalis Inactive Join Date: Sep 2003 Posts: 12,047	Re: NTL Not interested in long standing customers well I actually have a genuine reason for a discount, the chances of me getting are near 0%. Kitty earlier in this thread stated we all get the same speeds and should pay the same price. Leicester is still in resegmentation stage and after my modem rebooted this morning my performance has gone back to 300ms pings to ubr and 750kbit speeds on 1.5mbit service, I have sent ignition a pm hoping he can fix for me a 2nd time because I know if I ring Tech Support they will blame it on my pc and tell me to get broadband medic. The situation is hard to judge however I personally feel any unhappy customer should be given a discount in some way but limited to how many times during the year they can get a discount unless of course their poor service remains unresolved. This should prevent abuse of the system.