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SimplyGrey · 03-03-2011, 17:59

Ben, Devilincarnate, & Knack,

I have been busy this morning but just to let you know I ordered the VIP50 bundle this afternoon, with installation scheduled for morning of 9th March 2011.

Dialled 150 as suggested and, from the accent, I got through someone in India, who to be fair was pleasant and helpful. Initially told me that there was only one box with the package but after investigating further confirmed two boxes (V HD & V+ HD Box) and accepted my request to upgrade the V HD Box to V+ HD Box, so two of the later. He confirmed no HD Activation fees with VIP50 package.

The post April cost according to him is £116.80 pm, my calculation was £110.55 pm, and I’m not sure where he gets the extra £6.33 – maybe I’m wrong. He went off twice to check the price and was adamant that it was £116.80 but with a six month discount of £12.25 pm. There is also a £40 installation fee.

I’m not unhappy as I fully expected to pay an installation fee and the six month discount is a bonus. The extra £6.33 irritates me but only because I’m mystified by it. I will know more once the paperwork comes through and maybe it will even be £110.55 pm by then, who knows. I will escalate it if its wrong but in any case the discount just about covers the difference. In the meantime, if anyone can through any light on the extra £6.33, I’d be obliged – even if you tell me my calculations are wrong.

Once again many thanks for your help.

03-03-2011, 17:59	#1167
SimplyGrey Inactive Join Date: Jul 2009 Location: Beckenham, Kent Services: VIP50 (TiVo & V+HD Box) Posts: 16	Re: VIP/VIP+ New and Improved VIP Package Ben, Devilincarnate, & Knack, I have been busy this morning but just to let you know I ordered the VIP50 bundle this afternoon, with installation scheduled for morning of 9th March 2011. Dialled 150 as suggested and, from the accent, I got through someone in India, who to be fair was pleasant and helpful. Initially told me that there was only one box with the package but after investigating further confirmed two boxes (V HD & V+ HD Box) and accepted my request to upgrade the V HD Box to V+ HD Box, so two of the later. He confirmed no HD Activation fees with VIP50 package. The post April cost according to him is £116.80 pm, my calculation was £110.55 pm, and I’m not sure where he gets the extra £6.33 – maybe I’m wrong. He went off twice to check the price and was adamant that it was £116.80 but with a six month discount of £12.25 pm. There is also a £40 installation fee. I’m not unhappy as I fully expected to pay an installation fee and the six month discount is a bonus. The extra £6.33 irritates me but only because I’m mystified by it. I will know more once the paperwork comes through and maybe it will even be £110.55 pm by then, who knows. I will escalate it if its wrong but in any case the discount just about covers the difference. In the meantime, if anyone can through any light on the extra £6.33, I’d be obliged – even if you tell me my calculations are wrong. Once again many thanks for your help.