Cable Forum - View Single Post - Virgin Media disabled my old modem too early?

Broken Hope · 28-02-2011, 22:10

I was on an ambit 256 on the 20Mb service, I realise that doesn't work on the 30Mb service but surely they shouldn't have tried to upgrade my service until the Superhub had been activated, the old modem was definitely disconnected, in the modem pages it clearly stated network access denied and in the event log it stated the DHCP server wasn't handing out a lease.

28-02-2011, 22:10	#7
Broken Hope cf.addict Join Date: Dec 2003 Posts: 173	Re: Virgin Media disabled my old modem too early? I was on an ambit 256 on the 20Mb service, I realise that doesn't work on the 30Mb service but surely they shouldn't have tried to upgrade my service until the Superhub had been activated, the old modem was definitely disconnected, in the modem pages it clearly stated network access denied and in the event log it stated the DHCP server wasn't handing out a lease.