e23

Same here. We received the superhub over a week ago after opting for the 'free' 30mb broadband upgrade, but (bearing in mind the problems we've had in the past) this time I was cautious so just put it to one side for the time being.

This weekend our internet crashed (modem light just flashing). We were busy so just kept resetting it, but eventually I phoned tech support. I told them I hadn't installed the hub yet but there was no mention of the old modem being disabled, just talk about some problems being reported locally, or maybe there was a hardware problem with my modem. An engineer visit was booked for Tuesday.

This morning (Monday) it occured to me that if my modem was broken I should try connecting the new superhub and, what a surprise, it worked.

I don't recall receiving any information about our 'old' equipment becoming technically incompatible once we upgraded to 30Mb broadband, and it seems a bit convenient that my 'old' modem should stop working, so was this caused by planned obsolescence?