Cable Forum - View Single Post - Virgin Media disabled my old modem too early?

Broken Hope · 28-02-2011, 18:52

I ordered a 30Mb upgrade late last week and was told that my superhub would arrive today which it did, what I find odd and also fairly stupid is about midnight last night they decided to deactivate my modem, hours and hours before I'd even get chance to receive my superhub and activate it, the woman on the activation line seemed surprised by this, I'm guessing this isn't normal?

28-02-2011, 18:52	#1
Broken Hope cf.addict Join Date: Dec 2003 Posts: 173	Virgin Media disabled my old modem too early? I ordered a 30Mb upgrade late last week and was told that my superhub would arrive today which it did, what I find odd and also fairly stupid is about midnight last night they decided to deactivate my modem, hours and hours before I'd even get chance to receive my superhub and activate it, the woman on the activation line seemed surprised by this, I'm guessing this isn't normal?