Anyone with half a brain would have known the superhub upgrade meant you had to part with £30, there's been threads galore about the hub. Frankly anyone who wants to talk to the CEO about such a trifling issue obviously has issues of their own, talk about making a mountain out of a molehill.
If VM is such a terrible terrible company and so obviously incompetant that you're feeling so bad about it, why don't you discontinue service and ... be a pain in the ass to a different media company ?
'Exceptionally angry' God how old are you. 12?
I've been with VM for some time now, I've had updates and add ons, with zero problems, but I see from reading through your posts, you had issues with a V HD box, and something else that meant your account had a 'special discount flag' on it. (Yes I do see a pattern indeed)
Maybe just maybe. The problem is... you?
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Ah well, I'll be getting my hub FOC after all, I guess it really does depend on who you speak to.
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Says it all really. You couldn't get your way, so you threw your teddy out of the pram, and now you're all happy.