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Re: virus
if its a bogus AV then you need to stop it running before you run any anti malware program or it will not work
You need to find the name of the bogus AV and google it with the peramiter (AV name) bleeping computer. If its known you will be taken to instructions for removal
In my experience bleeping computer has the best and easiest guide to the removal of these fake AVs and I have had success with lots of machines this way
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