Cable Forum - View Single Post - Restarting modem far, far too often. Still highly problematic Internet

Traduk · 25-02-2011, 19:15

The last fault I had pre-superhub was an on an Ambit 256 which repeatedly dropped out.

The second or third engineer to call was a really keen guy who wanted to solve what the others had left failed. Everything tested OK but his laptop was great but my modem rubbish so a change of modem solved the problem.

The problem was mangled firmware caused by a VM own goal as they flashed between Docsis 1.0 and 1.1.

Mine did not even show software (firmware) failed but yours does which may or may not have relevance.

Get them back out, show the engineer the logs, ask if a change of modem is appropriate and you should find that your problem will be solved because the engineer will almost certainly change it because it implies that if a subsequent change clears the fault he failed in the face of evidence.

I have had that nonsense about "it must be your computer" but they soon change tack when I ask back "OK but which one of the 5 is it or are you suggesting that it is all of them".

25-02-2011, 19:15	#8
Traduk Inactive Join Date: May 2004 Posts: 312	Re: Restarting modem far, far too often. Still highly problematic Internet The last fault I had pre-superhub was an on an Ambit 256 which repeatedly dropped out. The second or third engineer to call was a really keen guy who wanted to solve what the others had left failed. Everything tested OK but his laptop was great but my modem rubbish so a change of modem solved the problem. The problem was mangled firmware caused by a VM own goal as they flashed between Docsis 1.0 and 1.1. Mine did not even show software (firmware) failed but yours does which may or may not have relevance. Get them back out, show the engineer the logs, ask if a change of modem is appropriate and you should find that your problem will be solved because the engineer will almost certainly change it because it implies that if a subsequent change clears the fault he failed in the face of evidence. I have had that nonsense about "it must be your computer" but they soon change tack when I ask back "OK but which one of the 5 is it or are you suggesting that it is all of them".