Cable Forum - View Single Post - Anybody got a Email address for a high up manager at Virgin

25-02-2011, 07:39

Hi Telford 240, seems you had some sucess with contacting the ceo, please can you advise me the contact details you used. It has been 3 months now I have not had a fully functioning TV service, and the fact it only took you 6 engineers to resolve yuor problem seems like a dream. Complaints have been lodged with Virgin, but no-one has contacted me within the timescales they promised, and last weeks engineer said he'd call me on Tuesday to make sure it was working now, but no call and still not working...
Any help to get someone at Virgin to take ownership of the fact I am paying for a service I am not receiving would be appreciated.
Thanks.

25-02-2011, 07:39	#10
whiten Guest Posts: n/a	Re: Anybody got a Email address for a high up manager at Virgin Hi Telford 240, seems you had some sucess with contacting the ceo, please can you advise me the contact details you used. It has been 3 months now I have not had a fully functioning TV service, and the fact it only took you 6 engineers to resolve yuor problem seems like a dream. Complaints have been lodged with Virgin, but no-one has contacted me within the timescales they promised, and last weeks engineer said he'd call me on Tuesday to make sure it was working now, but no call and still not working... Any help to get someone at Virgin to take ownership of the fact I am paying for a service I am not receiving would be appreciated. Thanks.