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Marcus125 · 25-02-2011, 02:17

Well after our 7th outage in 3 months were back online. But it appears the one VM box that is actually connected has lost SUBS(we have 3 ,2 disconnected due to sky boxes) to all but the free channels.

This is good news but will we get this credited to our bill?

Ok all 3 are off. This is ok but will vm know this and credit my bill? OR SHOULD i RING AND GET THEM TO CREDIT MY BILL?

I might be drunk due to a birthday paty. Its not my birthday.............

OMG THEY'RE CLOSED...Ok this is fine just ring tomorrow.

---------- Post added at 01:08 ---------- Previous post was at 00:24 ----------

I have no idea why the thread duplicated

---------- Post added at 02:17 ---------- Previous post was at 01:08 ----------

Ok can I just its now my 8th outage lol. Thats 2 in 1 day.

So just to clarify after a internet and tv outage for 4 hours when our 1 connected box came on it had lost all subscription channels. Now this is fine and we do not want the channels turned back on but will I have to pay for all channels upto our disconnection date of the 16th of march?

Or will VM know whats happened and only charge us up untill the 25 of this month(25/02/2011) or should I ring and notify billing? The only issues I have with informing them that my channels have gone off is they may insisst they have to turn them on and see out my 30 days notice.

I don't want this.

25-02-2011, 02:17	#1
Marcus125 Permanently Banned Join Date: Dec 2010 Posts: 241	Outages.... Well after our 7th outage in 3 months were back online. But it appears the one VM box that is actually connected has lost SUBS(we have 3 ,2 disconnected due to sky boxes) to all but the free channels. This is good news but will we get this credited to our bill? Ok all 3 are off. This is ok but will vm know this and credit my bill? OR SHOULD i RING AND GET THEM TO CREDIT MY BILL? I might be drunk due to a birthday paty. Its not my birthday............. OMG THEY'RE CLOSED...Ok this is fine just ring tomorrow. ---------- Post added at 01:08 ---------- Previous post was at 00:24 ---------- I have no idea why the thread duplicated ---------- Post added at 02:17 ---------- Previous post was at 01:08 ---------- Ok can I just its now my 8th outage lol. Thats 2 in 1 day. So just to clarify after a internet and tv outage for 4 hours when our 1 connected box came on it had lost all subscription channels. Now this is fine and we do not want the channels turned back on but will I have to pay for all channels upto our disconnection date of the 16th of march? Or will VM know whats happened and only charge us up untill the 25 of this month(25/02/2011) or should I ring and notify billing? The only issues I have with informing them that my channels have gone off is they may insisst they have to turn them on and see out my 30 days notice. I don't want this.