Thread: £5 20 to 50mb offer - Virgin Refuses
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Old 24-02-2011, 21:58   #8
fixerman
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Join Date: Feb 2007
Location: Hounslow
Age: 80
Services: Virgin Media 200mb Superhub 2, Two Tivo V6 1tb, one "Old" Tivo 1tb, home phone, Humax Freesat PVR.
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Re: £5 20 to 50mb offer - Virgin Refuses
Quote:
Originally Posted by craigmcintosh_2 View Post
Hi all,

I got sent a letter and leaflet addressed to the house telling me that I could upgrade to 50mb from 20mb for £5/month. I called Virgin to take advantage of this offer and they said I wasnt eligable because I already get discounts.

It does not state anything about existing discount in the terms and conditions in the letter / contained leaflet. Surely there must be something illegal about them sending you an offer, then saying your not eligable when you call to claim it?

Ive put in an offical complaint after having to speak to 2 managers, but I doubt it will go anywhere. Has anyone else experienced this?
I had the same problem. I called to take up the 50MB offer but they wanted me to pay £6.50 instead of the £5 mention the offering letter. I refused and went for the 30MB offer instead.
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