Quote:
Originally Posted by DavidT99
Or just use UK based call centres and give us a the service we are paying for.
David
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I like you prefer UK call centres. But I also know that out sourced call centres will always be used as they save money, unless a mass exodus of customer leave for pastures new and state the reason for leaving as the Indian call centres. They aren't going anywhere. If all the companies are using them, then by not using them a company might conceivably have to put costs up as overheads will be higher.
So if they aren't going anywhere, then they should look at improving them. I have actual experience of this, as I'm currently typing this from India at the moment as I work over here as a manger in an outsourced call centre believe it or not.
Hypocrite I hear people say? No, I prefer UK call centres as they are easier to deal with usually. However I have seen some call centres here absolutely put the UK to shame in terms of quality of service and getting things done right first time. The reason I have such a low opinion of Virgin Media's call centre in India is through personal experience of dealing with it. Never mind getting it right first time, or second time or 3rd time for that matter. I now just hang the phone up anytime I get them, as I'd be better asking for my dog to help me with a connection issue. I can tell right away it's not managed affectively. The call centre I work in constantly gets top of customer satisfaction surveys. I wonder if Virgin Media can say the same for their call centre in India. Hell no...