Cable Forum - View Single Post

FARGO · 24-02-2011, 18:01

Just spoke to the Indian customer support line and discussed the essence of the above information.

I called to request an engineer on the suggestion that my downstream receive power level isn't quite right.

The support chap wouldn't offer help other than "turn it off and on again". He said that I have to call back when the connection drops out again... which isn't really the issue. He wouldn't allow me to request an engineer at all...

Suggestions?

---------- Post added at 19:01 ---------- Previous post was at 17:54 ----------

**update**

Called again and got through to UK based help team.

Engineer booked.

The maximum downstream receive power level in my area should be 6. Mine's a bit off.

24-02-2011, 18:01	#20
FARGO Inactive Join Date: Feb 2011 Posts: 11	Re: Request for Help! Just spoke to the Indian customer support line and discussed the essence of the above information. I called to request an engineer on the suggestion that my downstream receive power level isn't quite right. The support chap wouldn't offer help other than "turn it off and on again". He said that I have to call back when the connection drops out again... which isn't really the issue. He wouldn't allow me to request an engineer at all... Suggestions? ---------- Post added at 19:01 ---------- Previous post was at 17:54 ---------- update Called again and got through to UK based help team. Engineer booked. The maximum downstream receive power level in my area should be 6. Mine's a bit off.