Quote:
Originally Posted by craigmcintosh_2
Hi all,
I got sent a letter and leaflet addressed to the house telling me that I could upgrade to 50mb from 20mb for £5/month. I called Virgin to take advantage of this offer and they said I wasnt eligable because I already get discounts.
It does not state anything about existing discount in the terms and conditions in the letter / contained leaflet. Surely there must be something illegal about them sending you an offer, then saying your not eligable when you call to claim it?
Ive put in an offical complaint after having to speak to 2 managers, but I doubt it will go anywhere. Has anyone else experienced this?
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Are you subscribed to a VIP package?? I got one of these letters today and it refers to upgrading from VIP20 to VIP30 or VIP50.
Turns out VIP30 doesnt add anything to your monthly fee, but will incurr a £30 activation fee, whereas VIP50 has free installation and activation but is £5 per month extra!?!